Support


IT Analyst

Let us analyze the problem and implement a solution.

Submit a Trouble Ticket

Support tickets can be opened several ways:

  1. Open a ticket online in our Support Portal.
  2. Send an email directly to: support@earthmatrixhosting.com.
  3. Call 734-270-2035 and choose Option 1 for Technical Support.

Not an existing customer and need help? Contact us using our web form.


Logging into cPanel

Info you will need:

  • cPanel Administrator Username (Provided by EARTHmatrix after signup.)
  • Password (Initially provided by EARTHmatrix.)

Logging Into cPanel

  1. Please visit the cPanel Login to access your website. Or access via your domain, example: https://cpanel.InsertYourDomainHere.com/ in a web browser on a computer or phone.
  2. Enter your cPanel Administrator Username and Password.
  3. Click “Login”.

Accessing Your Email

Info you will need:

  • Username, this is equivalent to your email address. Usernames are created by your cPanel Administrator.
  • Password (Created by your cPanel Administrator.)

Logging Into Web-Based Email Via a Browser

  1. Please visit the Webmail Login to access your Email. Or access via your domain, example: https://webmail.InsertYourDomainHere.com/ in a web browser on a computer or phone.
  2. Enter Email Address and Password.
  3. Click “Login”.
  4. Choose a webmail client: Horde, RoundCube or SquirrelMail. Choose auto-load to set a default webmail client.

Accessing Your Website Files

Info you will need:

  • Webhost IP Address: 199.182.79.20 OR domain name, example: yourdomain.com
  • Username, this is either your cPanel Administrator Login or the Username given to you by your cPanel Administrator.
  • Password

Accessing your website files with cPanel

  1. Please visit the cPanel Login to access your website. Or access via your domain, example: https://cpanel.InsertYourDomainHere.com/ in a web browser.
  2. Enter your cPanel Administrator Username and Password.
  3. Click “Login”.
  4. Scroll down to the “Files” section and click “File Manager”.
  5. Choose “Web Root” and click “Go”.
  6. Use the “Upload” and “Download” buttons across the top of the File Manager to exchange files to your public website directory.

Logging Into EARTHmatrix Web Hosting with a FTP Client

  1. Open your installed FTP Client. Look for and read basic usage instructions supplied with your FTP Client.
  2. Enter the following information into the appropriate fields: hostname (or IP Adress: 199.182.79.20), username, password.
  3. Click Connect or Quickconnect.
  4. Some programs may ask if you want to save the password and/or sign-in info. Choose yes or no, as desired.
  5. Once connected to the server depending on your FTP Client you may see a window showing files on the server OR two windows — one window for the server you are connected to (Remote site) and one window for your local machine (Local site).
  6. On your computer or in the Local site window in the FTP Client, browse to the files you need to upload to the web server.
  7. In the Remote site window, make sure the directory is selected for where you want to upload to. If you want to put webpages up for public viewing, place your HTML files (and index.html) in the “public_html” directory. You must supply a default page named index.html. This is the page that will display by default when you visit your domain name.
  8. In most FTP programs you can double click the files you need to upload to the server and they will be uploaded into the selected directories. Some may allow drag and drop of the files from your computer to the FTP Client.
  9. You can create folders and directories as needed. In some FTP Clients, right clicking with your mouse in the Remote site window will give you options to make directories and delete files.
  10. Once the upload is complete, if you do not see your uploaded files, look for a Refresh Directories button in the FTP software.
  11. To view the files visit www.YourDomainName.com.
  12. After initially viewing your files, if you upload changed HTML files, be sure to hit the refresh button in your browser so you may view changes.

Screenshot from FileZilla, showing Local Site and Remote Site windows

fileZilla


Optional Software

FTP Client

HTML Editor

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